Refund & Cancellation Policy

Exchange in case of damaged/ wrong products:

It is very unlikely, but if in case you received a damaged/ wrong product, do not worry. Just write an email (with order details) to info@thespringpalette.com requesting for an exchange with images of the product clearly showing the product condition. 

  • To be eligible for a return, your item must be unused and in the same condition (packaging, tags, etc. - all intact) that you received it. It must also be in the original packaging. 
  • Our policy lasts 48 hours. If 48 hours have gone by since you have received your product, unfortunately we can’t offer you an exchange. 
  • We will arrange for a reverse pickup and have the product replaced upon inspection

Refund in case of product return:

Well, that's an odd situation, but we want you to be happy at the end. In case you don't like our product and feel like returning it,  write an email (with order details) to info@thespringpalette.com requesting for a refund. 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund. If the refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.
  • Our policy lasts 48 hours. If 48 hours have gone by since you have received your product, unfortunately we can’t offer you a refund.  
  • Unfortunately, products like face masks and wearable items are not eligible for return and exchange due to hygiene reasons.
  • How to return the product:
    • You should mail your product to the specified address given in the email you receive for your refund request 
    •  Your item must be unused and in the same condition (packaging, tags, etc. - all intact) that you received it. The package must be securely packaged to avoid any damage or loss during transit and should reach the warehouse in its original form.
    • You will have to bear the shipping costs for returning your item. Shipping costs are non-refundable. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Cancellation Policy

In case you change your mind and want to cancel the product,  write an email (with order details) to info@thespringpalette.com requesting for a cancellation. 

Please note that cancellation is only possible if the product hasn't been shipped from us. Our cancellation policy lasts 24 hours from the time of product purchase for custom made products (tshirts, coffee mugs, wedding stationery, etc.).

Anti fraud policy:
There have been few unfortunate instances wherein few customers have resorted to fraudulent practices. Such fraudulent practices include claiming missing products, damaged products, etc. in the package. We are a quality focussed company and there are multiple level of checks and audits before we ship orders to the customers. All the orders are carefully weighed and packed. 
Customers claiming missing items or damaged products would have to produce an unedited unboxing video (with EXIF data). The video should clearly show that the package is unopened from all sides and include opening of the package. The customer would be required to share the full video with us for any claim.